Our carefully formulated skincare products are created in small batches to ensure freshness and potency. Should an item become unavailable after your purchase due to high demand or ingredient sourcing challenges, we will notify you within 3 business days with these nurturing options: (1) priority access to our next batch with enhanced formulations, (2) immediate full refund processed within 5 business days, or (3) store credit with 15% bonus value for future skincare rituals. This approach aligns with our philosophy of quality over quantity while honoring your skincare journey.
All prices are displayed in USD and final at checkout. We maintain transparent pricing that reflects our premium ingredients and sustainable sourcing practices. In exceptional cases of pricing errors (such as a $50 serum listed as $5), we reserve the right to cancel orders and will notify you within 72 hours. For any canceled orders due to pricing discrepancies, we offer a 20% discount code as a gesture of goodwill, maintaining our brand's commitment to honest and pure customer relationships.
Each skincare order receives individual attention with quality checks and protective packaging to preserve product integrity. Standard processing takes 3-5 business days, extending to 5-7 business days during peak seasons and new product launches. You will receive comprehensive tracking information via email once your carefully prepared package ships. For seasonal or limited-edition collections requiring additional preparation time, estimated processing windows will be clearly communicated during checkout to honor your skincare expectations.
We partner with reliable shipping carriers that understand the delicate nature of skincare products, ensuring your precious formulations arrive in perfect condition. Domestic shipments typically require 10-18 business days after processing completion, while international deliveries may take 18-28 business days. All international packages include temperature-conscious packaging and complete customs documentation with accurate product descriptions to prevent delays - essential for maintaining the efficacy of our pure formulations across global destinations.
We accept returns within 30 days of delivery for store credit or exchange, allowing sufficient time for you to experience our products' gentle efficacy. Products must be unopened with original seals intact and packaging undamaged. Return processing may take 12-15 business days after we receive your package. For quality assurance and hygiene standards, all returned items undergo thorough inspection before approval. Personalized skincare sets and opened products are excluded from returns to ensure the purity and safety of our formulations for all customers.
All brand elements including product formulations, packaging designs, educational content, and visual materials are protected intellectual property. Unauthorized reproduction of our skincare formulations, duplication of packaging, or commercial use of our educational materials is strictly prohibited. We vigilantly protect these rights to preserve our brand's distinctive approach to gentle, effective skincare and maintain the integrity of our pure ingredient philosophy.
Our skincare specialists are available via email at [email protected] for personalized guidance and support. Response time is typically within 3 business days (may extend to 5 days during high-volume periods). For urgent matters regarding active orders or skin sensitivity concerns, please include your order number in the subject line. We believe in nurturing communication that mirrors our brand's gentle approach to skincare, ensuring every interaction leaves you feeling cared for and valued.
