At www.touchlands.com, we embrace our philosophy of gentle skin revival and pure care by ensuring every skincare product reaches you with the same devotion we put into crafting them. Our shipping process is thoughtfully designed to balance reliability with the delicate handling your skin-loving essentials deserve, maintaining transparency while honoring our commitment to your radiant skincare journey.
Every order is treated with meticulous attention, undergoing quality checks and protective packaging within 3–5 business days after payment confirmation. During peak seasons or special launches, processing may extend to 5–7 business days to uphold our standards of purity and product integrity. You will receive gentle email reminders at each step, and we will notify you promptly if any unexpected delays arise beyond our usual timeframe, ensuring you feel cared for throughout the wait.
Once your order departs from our dedicated facility, domestic shipments within the United States typically take 7–14 business days via our standard service. For international destinations such as Canada, the UK, EU countries, and Australia, delivery requires 14–21 business days, allowing for careful customs processing and our pledge to preserve product freshness and packaging. These extended timelines reflect our collaboration with trusted carriers who share our focus on gentle handling, ensuring your skincare treasures arrive undisturbed and ready to nurture your skin.
We currently ship to the United States, Canada, United Kingdom, European Union nations, Australia, Japan, and select regions in the Middle East. A full, up-to-date list of available destinations will be displayed during checkout, based on our ongoing logistics partnerships.
We are pleased to offer Free Shipping (US$0 shipping fee) on all orders with no minimum purchase required.
Domestic Orders: 7–14 business days
International Orders: 14–21 business days
Shipping Fee: US$0 (no hidden costs).
Shipping Method: All orders are shipped via our standard shipping service.
Processing Time: Orders are processed within 3–5 business days.
Delivery Time: Standard delivery takes approximately 7–15 business days, depending on the destination.
Coverage: Free shipping applies to all regions we currently ship to.
Delivery estimates may vary due to destination, local postal services, customs procedures, or external factors beyond our control.
Once your order ships, a shipping confirmation email with tracking details will be sent to you.
Every order qualifies—enjoy shopping with absolutely no shipping charges. We are dedicated to providing transparent, worry-free shipping, so you can focus on indulging your skin with pure, loving care.
For orders shipped to the EU, UK, or Australia with a value exceeding $300, prepaid VAT/GST is included. Customers in other international regions are responsible for any applicable duties, taxes, or customs fees. Unclaimed parcels may be subject to a $5 restocking fee plus a $10 return shipping charge. We warmly advise checking with your local customs authority before placing orders for higher-value skincare collections to ensure a smooth, nurturing delivery experience.
To safeguard your precious skincare products, we require an adult signature upon delivery. Up to three delivery attempts will be made before items are returned to our facility. Should reshipment be necessary, fees of $15 for domestic and $40 for international orders will apply. For security and product preservation, we cannot deliver to parcel lockers or freight forwarding addresses, as we prioritize direct, careful handling to maintain product efficacy and purity.
Real-time tracking links are emailed as soon as your order is dispatched, with additional monitoring for temperature and humidity to protect sensitive formulations. Our caring support team at [email protected] is here to provide personalized updates and assistance, including guidance on customs clearance for our international customers, so you feel supported every step of the way.
Custom or specially formulated skincare items may require 21–28 business days for careful production before shipping. Please note that holiday closures, such as from December 24 through January 2, temporarily pause all shipments. In cases of severe weather or unforeseen events, orders are securely stored at our partner facilities until conditions allow for safe, gentle transit to your doorstep.
