Welcome to www.touchlands.com ("Site"). By accessing or using this Site, you agree to be bound by these Terms of Use ("Terms"). These terms govern your interaction with our premium skincare platform dedicated to revitalizing skin, gentle cleansing, and pure care that cherishes every moment. Please read them carefully before making any purchases.
The Site is designed exclusively for personal, non-commercial use by individuals seeking gentle, effective skincare solutions that revitalize and nurture the skin. You expressly agree not to: (1) utilize automated bots or scraping tools to extract product information (which would compromise our carefully formulated product details and skin care regimens), (2) engage in commercial resale of items purchased from our collection (as we maintain strict quality control and product integrity through direct sales), or (3) interfere with site operations through any means (including but not limited to manipulating product availability systems or disrupting the consultation process). Violations may result in immediate account termination and legal action to protect our brand's commitment to pure, effective skincare.
All visual and textual content displayed on the Site—including but not limited to product photography, detailed ingredient descriptions, logo designs, and skincare regimen guides—constitutes the exclusive intellectual property of www.touchlands.com or its authorized licensors. This encompasses our distinctive approach to gentle skin revitalization, proprietary formulation patents, and unique skincare systems which are protected under international copyright, trademark, and design patent laws. Any unauthorized reproduction, modification, distribution, or commercial exploitation of this content—whether for educational, competitive, or personal purposes—is strictly prohibited without our express written consent, as it undermines our mission to provide authentic, carefully developed skincare solutions.
While we make every effort to ensure complete accuracy in product representations—including ingredient transparency (noting that skin reactions may vary by individual), precise usage instructions (with detailed application guides provided), and product benefit disclosures—occasional discrepancies may occur in our carefully crafted formulations. We reserve the unilateral right to correct any discovered inaccuracies (such as misrepresented ingredient details or pricing errors) without prior notice, and may consequently cancel affected orders at our discretion. In such cases, customers will receive prompt notification and full refunds processed within 5-7 business days, ensuring our commitment to honest, transparent skincare education.
To maintain equitable access to our carefully formulated products, we may implement purchase restrictions on select items (particularly during new product launches or seasonal skincare collections). We expressly prohibit commercial-scale orders and reserve the right to cancel any transactions exhibiting characteristics of resale activity (including but not limited to bulk purchases of identical products, shipping to unauthorized distributors, or suspicious payment patterns). Our platform exists to serve individual customers who appreciate the gentle, effective care behind each skincare formulation and our commitment to pure ingredients.
All orders undergo meticulous quality checks and secure packaging before dispatch to ensure your skincare products arrive in perfect condition. Processing typically requires 3-5 business days (excluding weekends and holidays) to carefully prepare each order with the attention it deserves. During peak seasons, processing may extend to 5-7 business days. International shipments may require 10-21 business days for delivery, subject to customs clearance procedures beyond our control. Customers will receive shipment tracking information via email once their order enters the fulfillment pipeline, allowing you to anticipate the arrival of your skin-revitalizing products.
We offer a 21-day return window from the delivery date for unopened, unused products in their original packaging with seals intact. Due to the personal nature of skincare products, we cannot accept returns on opened items for health and safety reasons. Return shipping costs are the customer's responsibility unless the return results from our error. Refunds will be processed within 14 business days of receiving the returned merchandise at our facility. Final sale items (clearly marked as such) are ineligible for returns. Exchange requests are subject to current inventory availability and product condition verification.
The Site may feature curated links to educational skincare content, dermatologist collaborations showcasing our products in proper skincare routines, or complementary wellness providers. These third-party resources operate independently from www.touchlands.com, and we expressly disclaim responsibility for their content accuracy, privacy practices, security protocols, or transactional reliability. We encourage users to thoroughly review all third-party terms and conditions before engaging with external platforms to ensure they align with our values of pure, gentle skincare.
The Site and all its content are provided on an "as available" basis without representations or warranties of any kind, whether express or implied. We do not guarantee: (1) uninterrupted site accessibility (particularly during high-traffic product launches), (2) perpetual inventory availability of specific formulations (as many contain carefully sourced ingredients), or (3) absolute immunity from technological disruptions that may temporarily affect browsing or purchasing capabilities. Individual results from skincare products may vary, and customers should consult with healthcare professionals for specific skin concerns.
To the maximum extent permitted under applicable law, www.touchlands.com shall not be liable for: (1) carrier-related delivery delays (including but not limited to temperature-sensitive shipping requirements, customs holdups, or logistical errors), (2) inventory unavailability following order placement, (3) consequential damages arising from Site usage (such as opportunity costs from temporary service interruptions), or (4) individual skin reactions or third-party actions involving our products (including unauthorized claims about product benefits). This comprehensive limitation applies regardless of whether we were advised about potential damages, allowing us to focus resources on developing and delivering high-quality, gentle skincare solutions.
We reserve the right to modify these Terms periodically to reflect operational improvements (such as enhanced ingredient transparency initiatives or new sustainability practices), legal compliance requirements, or updated customer service protocols in our commitment to pure skincare. Material changes will be conspicuously posted on the Site with a minimum 30-day advance notice before taking effect. Continued use of the Site following such modifications constitutes irrevocable acceptance of the revised terms—essential for maintaining our dedication to transparent business practices in the skincare industry and our mission to provide gentle, effective products that cherish your skin's every moment.
For questions regarding these Terms or any skincare inquiries, please contact our Customer Care team at [email protected]. We typically respond to substantive inquiries within 48 hours, with extended response times during product launches or seasonal promotions. Our team is dedicated to helping you achieve your skincare goals through our gentle, revitalizing products.
