Every purchase made through www.touchlands.com is designed to provide you with a seamless and secure experience, reflecting our commitment to gentle care and pure nourishment for your skin. We require immediate payment via our encrypted checkout system to ensure your transaction is protected. Accepted payment methods include Visa, Mastercard, American Express, and PayPal, all processed through trusted gateways to safeguard your financial information. Your payment must be fully authorized and cleared before we initiate order processing, as this allows us to maintain the integrity of our services and ensure that every product meets our high standards of purity and effectiveness. In rare instances where payment authorization fails due to technical issues or bank restrictions, we reserve the right to cancel the order without prior notification to prevent fraudulent activities. For international customers, please be aware that currency conversion fees may apply based on your bank's policies, and these are beyond our control. We encourage you to review your bank's terms to avoid unexpected charges, as our focus remains on delivering skincare solutions that revitalize and cherish every moment of your self-care routine.
Once your order is successfully placed, you will receive an automated order confirmation email sent to the address you provided during checkout. This email acts as your official receipt and includes comprehensive details such as the items ordered, pricing breakdown, applicable taxes, and estimated shipping timeline, all presented in a clear and organized manner to support your journey toward healthier skin. We urge you to review this confirmation thoroughly, as it constitutes a binding agreement between you and our brand, ensuring transparency and trust in every transaction. Should you identify any discrepancies, such as incorrect items or pricing errors, please reach out to our dedicated customer service team at [email protected] within 24 hours of placing your order. Our team is trained to address concerns promptly, aligning with our philosophy of gentle, attentive care that nurtures your well-being and confidence in our products.
At Touchlands, we strive to maintain accurate, real-time inventory levels to fulfill your orders efficiently, yet occasionally, high demand for our revitalizing skincare products may lead to overselling. If this occurs, we will notify you via email within 48 hours of purchase, offering you the choice to wait for restocking—which typically takes 2–3 weeks—or receive a full, hassle-free refund. We cannot guarantee the perpetual availability of specific product variants, sizes, or limited-edition items, as our inventory is dynamic and subject to change based on supply and customer preferences. All products remain available for purchase by other customers until your order is fully processed and shipped, so we recommend acting swiftly to secure your desired items. This approach ensures that we can continue to provide high-quality, gentle formulations that honor your skin's unique needs, without compromising on freshness or efficacy.
To ensure that every product reaches you in perfect condition, orders typically require 3–5 business days for careful processing before shipment. During peak seasons, such as holidays or major promotions, processing may extend to 5–7 business days to accommodate increased demand while maintaining our standards of purity and care. Once dispatched, domestic deliveries generally arrive within 7–14 business days, allowing for thorough handling and transit, while international shipments may take 14–21 business days, depending on customs clearance procedures in your region. You will receive a shipping confirmation email with tracking details as soon as your order leaves our facility, empowering you to monitor its progress. Please note that delays caused by carriers, weather, or customs authorities are beyond our control, but we are here to support you throughout the journey, embodying our dedication to gentle, reliable service that pampers your skin from our door to yours.
We stand behind the quality of our skincare products and accept returns within 21 days of delivery for store credit or exchange, giving you ample time to evaluate their compatibility with your skin. To be eligible, items must be unused, unopened, and in their original packaging with all seals and labels intact, ensuring they remain pure and safe for future customers. Final sale items, such as discounted or clearance products, are non-returnable to maintain fairness for all. To initiate a return, simply email [email protected] with your order number and a brief explanation, and our team will provide detailed instructions, including a prepaid return label if applicable. Approved refunds will be processed within 10 business days of receiving the returned items, though please note that customers are responsible for return shipping costs unless the return stems from an error on our part. This policy reflects our commitment to honest, caring interactions that prioritize your satisfaction and skin health.
All prices on www.touchlands.com are listed in USD and include applicable value-added taxes where required by law, ensuring transparency in your investment toward radiant skin. We reserve the right to adjust prices without prior notice due to factors like market fluctuations, currency exchange rates, or changes in supplier costs, but rest assured, any orders placed before a price change will be honored at the checkout amount. Promotional discounts cannot be combined unless explicitly stated in the offer terms, allowing us to maintain fairness and accessibility for all customers. For international orders, any duties, taxes, or customs fees imposed by your country are the customer's responsibility, as these are regulated by local authorities and not within our control. By keeping our pricing straightforward, we aim to foster a trustworthy relationship that lets you focus on indulging in skincare that revitalizes and cherishes every moment.
For any questions or concerns regarding your purchase, our customer service team is here to assist you at [email protected]. We typically respond within 48 hours during business days, offering support that mirrors the gentle, nurturing essence of our skincare line. When reaching out, please include your order number and relevant details to help us address your inquiry efficiently and personally.
